Osho Enterprise provides Designing, Printing and customized products/services. This Shipping & Delivery Policy explains how completed orders are dispatched, delivered, or collected.

1. DELIVERY COVERAGE

At present, Osho Enterprise primarily accepts and processes local orders and may arrange delivery for inter-district and other locations through third-party delivery/courier partners.

Inter-state orders are currently not accepted directly through our website. If an inter-state delivery is required, customers must contact Osho Enterprise through WhatsApp or phone before placing the order. Such orders will be accepted only if delivery can be arranged through an available third-party delivery partner.

International orders are currently not accepted.

Delivery availability depends on the serviceability of the customer's location/pincode as confirmed by the selected third-party delivery partner. Delivery to certain restricted or non-serviceable pincodes may not be possible.

2. DELIVERY PARTNERS

Orders may be delivered through third-party courier or delivery platforms/partners, depending on the location, package, availability and other practical considerations.

Osho Enterprise does not directly operate the courier or delivery service. Delivery timelines and service conditions may therefore depend on the respective delivery partner.

3. SHIPPING CHARGES

Shipping/delivery charges may be:

• Calculated according to location, weight, order value, package size and/or delivery partner charges; or

• Communicated and charged separately after the order, wherever applicable.

The applicable shipping charges will be communicated to the customer before dispatch wherever the charges cannot be determined at the time of placing the order.

4. ORDER PROCESSING & DISPATCH

After the order is completed and ready for dispatch, the usual processing/dispatch time is approximately 1 to 3 working days.

Custom, personalized or printing orders may require additional time depending on the nature and quantity of the work. Any specific commitment communicated for an individual order will apply to that order.

5. ESTIMATED DELIVERY TIME

The usual estimated delivery period is approximately 3 to 7 working days after dispatch.

These are estimated timelines and are not guaranteed delivery dates. Actual delivery may vary depending on the destination, courier availability, weather, traffic, holidays, operational conditions, serviceability and other circumstances beyond the control of Osho Enterprise.

6. DELIVERY ATTEMPTS & RETURN TO SENDER

The customer is responsible for being available at the provided delivery address and cooperating with the delivery partner.

If delivery cannot be completed because the customer is unavailable, refuses to accept the parcel, provides an incorrect/incomplete address, or due to other circumstances attributable to the customer, the parcel may be returned to Osho Enterprise.

Any further delivery attempt or additional delivery charges may be applicable and will be handled based on the circumstances of the particular order.

7. INCORRECT OR INCOMPLETE ADDRESS

Customers must provide a complete and accurate delivery address, including applicable contact details and pincode.

Osho Enterprise will normally assist in resolving delivery issues arising from an incorrect or incomplete address. However, where additional costs or exceptional circumstances arise, responsibility for such costs may be decided mutually between Osho Enterprise and the customer on a case-by-case basis.

8. DAMAGED PACKAGE / DELIVERY COMPLAINTS

Customers must inspect the package immediately upon delivery.

If the package or products appear damaged, tampered with, broken or otherwise affected during delivery, the customer must:

• Record proper video evidence of the package and its condition, preferably from the time of opening the package;

• Inform Osho Enterprise on the same day of delivery; and

• Submit the complaint through the email address or contact form provided on our website and/or through WhatsApp.

Complaints without adequate evidence may be difficult to verify and resolve.

9. LOST OR DELAYED SHIPMENTS

If a shipment is lost, delayed or affected during transit, Osho Enterprise will coordinate with the relevant third-party delivery partner as reasonably possible.

Osho Enterprise does not control the internal operations of third-party delivery partners and therefore cannot guarantee a specific delivery date.

10. PICKUP / SELF-COLLECTION

Customers may always choose to collect their completed orders directly from Osho Enterprise during our applicable working days and working hours.

Customers choosing self-collection are responsible for collecting the order within the mutually communicated period.

11. CUSTOMER CONFIRMATION

By placing an order with Osho Enterprise, the customer confirms that they have reviewed and accepted the applicable Terms & Conditions, Refund/Cancellation Policy, Shipping & Delivery Policy and other policies displayed on our website.

For inter-state or exceptional delivery requirements, communication through WhatsApp or phone is necessary before accepting the order.

12. COMMUNICATION BEFORE DISPUTE

For any order-related issue, customers are requested to communicate with Osho Enterprise first through the available contact channels and provide all relevant information and evidence so that the matter can be properly reviewed and resolved.

13. CHANGES TO THIS POLICY

Osho Enterprise reserves the right to modify or update this Shipping & Delivery Policy whenever required. The updated policy will be published on the website and will apply from its effective date.

14. JURISDICTION

Any dispute or matter arising in connection with an order or this Shipping & Delivery Policy shall be subject to the applicable laws of India and the jurisdiction of the competent courts at Ahmedabad, Gujarat, India.

15. E&OE

Errors and omissions excepted (E&OE).

For any questions regarding shipping or delivery, please contact Osho Enterprise through the contact details provided on our website.

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